Bad Service

Bus way and train has bad service. based on my experience used that transportations.
FRist...
On last Tuesday, I went to Setia Budi by Bus way with my friends ( ayu, Doddy, and Hadi ). I through busway staircase with be carefully, because the busway staircase is was broken. I bought ticket with Rp.3.500,-. I wait the bus till more 30 minutes... when the bus come, so many people on the bus.
Second...
On next day, I went to new station Depok from kota station with my Mom. I bouhgt ticket with Rp.8.000,-/person for express train. I wait the train till 1 hour, the employee said to me, the train in 10 strip till 12 strip. so, when the train come in 12 strip, I think that our train. and its false..
The points are:

1. we have bad service for public transportations
2. even the cost is cheap, its still bad service
3. the employee is bad, they don`t care about the user that transportation, is mustly, they are have responsibility.